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Sales policy

1. ORDERING AND DELIVERY

  • Customers must place orders at least 8 weeks in advance to guarantee volumes for the 5-week incubated shiitake and eryngii substrates, and at least 15 weeks in advance for the shiitake substrates.
  • The customer is responsible for ensuring their order aligns with their needs, based on our specified deadlines and capacity.

2. DANISH TROLLEY SALES AND RETURNS

-> FOR CLIENTS TAKING LESS THAN A FULL TRUCK PER DELIVERY
  • The Danish Trolleys sold are billed at a price of 95 euros each.
  • The Danish Trolleys returned are credited for an amount of 95 euros each.
  • The number of Danish Trolleys is calculated as follows:
    • 1 Danish Trolley = 1 base + 7 trays + 4 posts + 4 extensions.
    • It is the customer’s responsibility to return the equivalent in spare parts.
    • Excess parts will not be refunded.
  • ECLO reserves the right to refuse the refund of a Danish Trolley under the following conditions:
    • The bases of the Danish Trolleys do not have an ECLO tag.
    • The Danish Trolleys have been used for purposes other than simple substrate transportation (block fruiting, emptying, etc.) and/or show clear signs of contamination. For the safety of our production we cannot have contaminated trolleys returning. 
    • Parts are damaged, in particular split, warped or moldy wood, broken metal frames, and twisted bars or extensions.

-> FOR CLIENTS TAKING AT LEAST ONE FULL TRUCK PER DELIVERY

  •  A «debit/credit» table, shared online (Google Sheets), is kept up to date to record sales and returns of empty containers:
    • Each Danish Trolley sold will be debited (negative balance).
    • Each Danish Trolley returned will be credited (positive balance).
    • The number of Danish Trolleys is calculated as follows:
      • 1 Danish Trolley = 1 base + 7 trays + 4 posts + 4 extensions.
      • It is the customer’s responsibility to return the equivalent in spare parts.
      • Excess parts will not be credited.
  • ECLO reserves the right to refuse the return of a Danish Trolley under the following conditions:
    • The bases of the Danish Trolleys do not have an ECLO tag.
    • The Danish Trolleys have been used for purposes other than simple substrate transportation (block fruiting, emptying, etc.) and/or show clear signs of contamination. For the safety of our production we cannot have contaminated trolleys returning. 
    • Parts are damaged, in particular split, warped or moldy wood, broken metal frames, and twisted bars or extensions.
  • ECLO reserves the right to bill the Danish Trolleys at a price of 95 euros per piece in the following cases:
    • The client’s negative balance falls below -128 Danish Trolleys (equivalent to about 1 full truck of stacked Danish).
    • The balance remains negative for more than two consecutive months; this means that at least once every two months, the customer must return their empty containers to ECLO.
  • If one of these two conditions is met, an email will be sent to the customer. If the Danish Trolleys are not returned within the following two weeks, the Danish Trolleys in negative balance will be billed and the negative balance will be reset to 0. However, these Danish Trolleys can be credited later if they are returned.

-> ADVICE ON STACKING DANISH TROLLEYS FOR THE RETURN OF EMPTY
CONTAINERS

  • As much as possible (for the return of small quantities of Danish Trolleys), it is preferable, both for the customer and for ECLO, not to stack the Danish Trolleys, but to return them as is.
  • When stacking is necessary to maximize space in the truck (about 128 equivalent Trolleys for a full truck):
    • MAX 31 trays stacked on 1 base with posts (trays inside the holes of the posts)
    • MAX 16 base stacked (with ECLO label).
    • MAX 4 uprights & 4 extensions per base, arranged on a europallet.
  • Please make sure to properly count the spare parts (1 base must correspond to 4 uprights, 4 extensions and 7 trays) for a correct return.

WAREHOUSE LOADING INFORMATION

Please take note of the following points to ensure efficient and smooth coordination:

  • Loading hours: Loading operations are carried out between 8:30 am and 5:00 pm. If for exceptional reasons, a loading needs to be done outside these hours, please inform us in advance. We emphasize that any request for exceptional loading outside these hours must be approved by our team and cannot be confirmed on the same day.

  • Team lunch break: Please note that our team will be on a lunch break from 12:00 pm to 1:00 pm. If trucks arrive during this period, they will be asked to wait until the resumption of operations. We recommend planning arrivals accordingly to avoid any inconvenience.

  • Transport day planning: We ask you to communicate the transport day as soon as possible for optimal organization. If the anticipated volume of trucks exceeds our loading capacity for a given day, we reserve the right to propose another day for loading. This measure aims to ensure quality service and efficient management of operations.

Please note that this policy may be updated from time to time, and the customers are expected to review it periodically.

Last update: 10/10/2023.